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Although Sexcare sends your order via discreet delivery, you might not be able to receive it at your home. There are always questions and excitement among the family members about the parcel contents. There could be other reasons for not being able to receive the package at your address. But the main point here is that you cannot always receive your sex toy at your address.
To counter this problem, we at Sexcare have teamed up with the leading courier service provider DTDC. This service is called CSP or Customer Self Pickup.

What is Customer Self Pick-up?

Customer Self Pickup (CSP) means that the customer can go to his nearest courier office and pickup the parcel by himself. This counteracts the problem many of you face when it comes to receiving the courier. You can easily opt for this option while you place your order.

How does it work?

Follow the below mentioned steps to know how CSP orders work:

  • Put your address including your pin code to see if your area qualifies for CSP service.
  • Select CSP if it is available.
  • Place your order like you normally do.
  • When the parcel reaches your nearest courier centre, you will get a call to come and pick up the parcel.
  • Go to the office and show your ID proof like Pan Card, Adhaar Card, Voter ID card, Passport, Driver’s License or any other ID issued by Govt. of India, along with the order ID you received.
  • Receive your package, sign the delivery acceptance and done.

Quick FAQs about CSP

What if I am unable to pick up the parcel?

Your parcel will stay at the courier office for 3-4 days. If you could not pick it up, it will come back to us at Billion Digital Technologies Pvt. Ltd.

Can I opt for CSP while I avail the COD (cash on delivery) payment method?

Yes, you can. CSP is only a different way for the parcel to reach you. You can pay via any available payment method at our website. To know more about Payment methods Cash on Delivery.

What do I do in case the parcel reaches back to you?

You can contact us and reorder the same product. But this time we will be delivering only if you make the order pre-paid by paying online at the website.

What if I could not pick-up the parcel the second time too?

If you miss the second CSP attempt, we won’t be able to provide CSP to you for the third time. You can place your order for normal discreet delivery at your door without any extra cost.

Is my privacy protected with CSP order?

Absolutely! We at Sexcare take extreme care of your privacy. Just like our normal delivery, the CSP order is also fully discreet. Only your name, address and Order ID would be mentioned on the parcel. The box is also plain with no mention of Sexcare. The return address at the parcel is also dedicated to Billion Digital Technologies Pvt. Ltd.

What if courier office could not call me for whatever the reason?

We will provide you the tracking number of your order. You can track the location of your order and go to the courier office yourself. The timing for CSP (customer self pick up) is between 10am to 5pm.
You can also contact us in case you face any trouble with your order or delivery. We will do anything from tracking your order and providing you the contact number of courier office to contacting the courier service centre on your behalf.


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