Shipping, Returns and Cancellation Policy
- Shipping is FREE for all orders on and above Rs 500.
- For orders less than Rs 500, nominal shipping fees of Rs 70 is levied.
- The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your order to you, we bear the extra cost.
- The total shipping charge for your order will be displayed once you proceed to check out.
- Octroi charges wherever applicable is prepaid and not to be borne by the customer.
- It is our endeavour to ship all items in your order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting orders for certain pin codes where shipping is not possible. In such scenarios, the order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
- Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
- In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
Cash On Delivery (COD) is another convenient way you could buy products off our website. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto Rs 10000/-) during check-out.
Refer to Cash On Delivery section for more details.
We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Billion Digital Technology.
Refer to Discreet Delivery section for more details.
We understand that there are customers who don’t feel comfortable receiving certain parcels at their door-step due to several reasons. We at sexcare.com believe in providing discreet delivery and hence we may have the option for self pick-up from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self collection. Please check on our website if you can avail of this facility for your preferred PIN code.
Refer to Customer Self Pick-up section for more details.
We may send or provide the tracking URL of the courier so that you can track the delivery yourself.
We have tie-up with leading Indian courier service partners - Ecom Express, Delhivery, BlueDart, Aramex. We will be adding other partners shortly so that we reach closer to all our customers.
Please e-mail us at firstname.lastname@example.org if you have any questions regarding our shipping policy.
We pack your order in a tamper proof plastic bag. We don't put any indication of product/website name on the packaging box*. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE.
We won't be mentioning sexcare.com on the package anywhere to keep your privacy intact. The sender name and address will be of our parent company, Billion Digital Technology.
*In case of order having certain products which may be partly inflammable, etc, we may have to provide a letter to the courier company mentioning the exact contents of the pack depending on the size of the package due to security reasons. For rest of the products, the declaration will mostly be generic in nature to the keep the privacy intact.
In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category like - garments, personal care etc.
We may offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is available at a nominal additional charge.
Please note: Currently, we do NOT deliver outside the territory of the Republic of India.
We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will inform you at the earliest if your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back to your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be cancelled only before the Order is shipped. If the Order has been shipped you will not be able to cancel the order.
Please feel free to mail us at email@example.com if you have any questions about our Cancellation Policy.
Replacement / Exchange Policy
We will NOT accept replacements and / or exchanges for products that are not to your liking. We will replace certain products within 3 days from the date on which these goods are delivered.:
- In the unlikely event that a replaceable product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 4 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a replacement or exchange.
- For hygiene and other reasons we shall be unable to accept replacements or exchanges of products in following categories: contraceptives, night wear, briefs, innerwear, lingerie, apparel, cosmetics, oils, lotions, potions, pills, creams, medical equipments and any other personal item or items that have been imported in the country
- We shall be unable to accept returns or exchanges of products that have been tampered with, opened and/or used.
- In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges applicable to the item.
- In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
Product not to your liking
We will NOT accept replacements and / or exchanges for products that are not to your liking. Most of our products are personal in nature and we encourage you to ask us questions at firstname.lastname@example.org or via the customer care phone number, before confirming your order.
Mode of Return
You may contact our Customer Care within 3 days of having received the product and request a replacement /exchange, subject to the above mentioned terms and conditions. Once the Customer Care team agrees to process the replacement/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice. You are requested to send us the products you plan to replace / exchange via courier to the below mentioned address with all the documents and packaging required to receive a replacement /exchange:
Billion Digital Technologies Pvt. Ltd.
104FF, Plot No-4
NATIONAL ARCADE GHAZIPUR,
DELHI - 110096, India
We request you to retain your courier Airway Bill, for future reference.
Please e-mail us at email@example.com if you have any questions on our returns policy.