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Loyalty Program

What is sexcare Loyalty Points?

Loyalty Points is a special rewards point system on sexcare.com. On purchasing from this site, you will earn Loyalty Points, which can be redeemed against your future orders. All you have to do is create an account on sexcare.com and shop for your favorite products and start earning Loyalty Points

How do I earn Loyalty Points?

  1. Go to sexcare.com and search for your favorite products. You will see the Loyalty Points available against the product. On purchasing the product, the Loyalty Points for the product will be added to your account within 21 business days after placing the order.
  2. The Loyalty points for the purchase shall be added to your account within two days of the product being shipped.

Loyalty Program Points System:

  1. 2% Loyalty Points on Product Purchases.
    For E.g. If a user makes a purchase of Rs. 10,000 – 200 points shall get credited to his/her Loyalty Wallet
  2. 200 Points on Registration
  3. 100 Points on only Newsletter Subscription
  4. Non-members cannot avail of these loyalty points
  5. Points are levied on the final purchase price of the product on the site.
  6. Redemption
    • 1 Loyalty Point = 1 Re
  7. Returns/Cancel Orders
  8. Earning Loyalty Points
    • If you return/cancel your complete order, you will not be credited any Loyalty Points against that order. In case any part of your order is replaced, you will receive the Loyalty Points earned basis the new product delivered to you and if you return any part of your order, the Loyalty Points against that product(s) will not be added to your account
  9. Redeeming your Loyalty Points
    • If you return/cancel a product for which you have paid with Loyalty Points, the Loyalty Points will be added back to your account
    • The retrieval of loyalty points and reflection in the system shall take 14 business days Validity: 1 Year from the date of purchase
    • Explanation Example: If the product is purchased on any day (For e.g. - Jan 1st 2015, the points accrued are valid till 31st Dec 2015)
    • If there is no purchase post the initial purchase between 1st Jan 2015 to 31st Dec 2015, all the accrued points shall expire
    • If, however, there is an additional purchase before 31st Dec 2015, the validity of all the accrued points increases to an year from the date of last purchase
    • E.g. If a user makes a purchase of 10,000 Rs. on Jan 1st 2015; 200 points get credited to his Loyalty wallet and are valid till 31st Dec 2015.
    • If, however, he/she makes a purchase of another 5000 Rs. on Sep 21st 2015 (Before the expiry date of 31st Dec 2015), an overall points tally of 300 becomes valid till 20th Sep 2016.
    • Validity essentially increases by 1 year when after the last addition of loyalty points (So even if there is no purchase between 1st Jan 2015 and 31st Dec 2015 and a referred friend purchases on 25th Dec 2015, the validity gets pushed till 25th Dec 2016)
  10. Earning Loyalty points should be a sub-point to Returns/Cancelled Orders.

How do I redeem my Loyalty Points?

  1. You can redeem your Loyalty Points against your entire amount, up to the amount of Loyalty Points you have
  2. 1 Loyalty Point = 1 Rupee
  3. Once you have earned a minimum of Rs. 250 as Loyalty Points through your purchases, you can redeem your Loyalty Points anytime on sexcare.com. This is only for your first redemption
  4. You can redeem your Loyalty Points even in orders in which you have availed of any other offer In case of the next redemptions, any no. of points can be redeemed E.g.: If you have a balance of earned Rs. 75 as Loyalty Points on sexcare.com, you can use the entire Rs. 75 against orders on sexcare.com. You can redeem your Loyalty Points even in orders in which you have availed of any other offer. The option to redeem your Loyalty Points would be available to you in your Cart page

How do I track the Loyalty Points I have earned?

  1. You can track your earned Loyalty Points by logging in and going to the My Account section on sexcare.com.
  2. You can track the Loyalty Points earned against each order that you have placed.

Referral Program:

  1. All the referrals that lead to purchases shall credit 150 points to the referrer if the referred purchases products worth Rs. 500 or more
  2. The loyalty points will get credited into the referrer’s account 30 days after the referred purchases (30 days to account for the possibility of return of the order from the referred purchaser)
  3. The referred shall get loyalty points worth 2% of his/her purchase + additional 10% discount on his/her first purchase
  4. The code received via any referral by email or SMS is only valid for a new user’s first purchase .(New Users)